Terms of Service

These Terms of Service apply to purchases and services provided by FixNow Mechanics Ltd through our online store and associated websites. "FixNow Mechanics", "we", "us" and "our" mean FixNow Mechanics Ltd.

By using our website or placing an order, you agree to these terms together with our Privacy Policy, Refund Policy and Shipping Policy. Nothing in these terms affects any statutory rights that cannot lawfully be excluded or restricted.

1. About us

FixNow Mechanics Ltd
Company number: 17004843
Registered in: England and Wales
Registered office: 19 The Glen, Hemel Hempstead, United Kingdom, HP2 6EL
Email: shop@fixnowmechanics.co.uk
Phone: 07354 915941

FixNow Mechanics is not VAT registered. No VAT has been charged. Prices shown are final. Prices shown to customers are the final selling prices charged by us unless an additional delivery charge, fitting option or other clearly disclosed charge applies.

2. Our products and services

We sell automotive electronics, accessories and related products. Certain products can also be purchased with optional mobile installation or fitting by FixNow Mechanics. Product descriptions, specifications, photographs and compatibility information are provided as accurately as reasonably possible. Minor differences in appearance, packaging or manufacturer presentation may occur without affecting the product's function. Manufacturer specifications may also change from time to time.

3. Orders

Placing an order constitutes an offer to purchase the relevant goods and/or services. Your order is accepted when we confirm that we have accepted and are processing it, unless we notify you otherwise.

We may decline or cancel an order where, for example:

• the product is unavailable;
• there has been an obvious pricing or listing error;
• payment cannot be authorised;
• we cannot provide the requested fitting service;
• the product is incompatible with the vehicle information provided; or
• we reasonably suspect fraud or misuse.

If we cancel an order after taking payment, we will refund the amount due. Nothing in this section limits your statutory cancellation rights.

4. Pricing and VAT

FixNow Mechanics is not VAT registered. No VAT has been charged. Prices shown are final.

The price displayed for a product or service is the price payable to FixNow Mechanics, excluding any separate delivery or optional service charge that is clearly shown before the order is placed. Delivery charges and optional fitting costs will be displayed before checkout where applicable.

5. Delivery

Physical products are currently available for delivery within the United Kingdom. Delivery methods, prices and estimated times are set out in our Shipping Policy and at checkout. Delivery times are estimates unless we have expressly agreed a guaranteed date.

Where you are purchasing as a consumer, goods remain at our risk until they come into your physical possession, or into the possession of a person you have identified to receive them. An exception may apply where you independently arrange your own carrier and that carrier was not offered by us.

If an order has not arrived, arrives damaged or contains an incorrect item, please contact us.

6. Vehicle compatibility

Some products require confirmation that they are suitable for a particular vehicle. We may request information including:

• vehicle registration;
• manufacturer;
• model;
• year;
• trim or specification; and
• details of existing vehicle equipment.

A registration lookup or automated compatibility result is an aid and is not by itself a guarantee of compatibility. Where professional fitting is requested, we may confirm compatibility before the appointment takes place.

You are responsible for providing accurate information about your vehicle. If information supplied to us is incorrect or incomplete, we may need to postpone or change the installation. We will not carry out materially different work or charge an additional amount without informing you and obtaining your agreement first.

7. Mobile fitting coverage

Mobile fitting is generally available within an approximate 25-mile straight-line radius of Hemel Hempstead. Any postcode or distance checker on our website provides an initial eligibility estimate only. We will confirm the full service address and fitting eligibility before the appointment is finalised.

The fitting coverage area applies only to mobile services. Supply-only products may be delivered elsewhere within our supported UK delivery area.

8. Installation prices

Where a product offers professional installation, the price and what is included will be shown on the relevant product page, fitting selection or order summary. Standard fitting generally covers the normal installation required for that product.

Some products already include installation accessories such as cables or mounting hardware. Other products may require additional components. Any optional or additional parts that are not included in the product or standard fitting price will be clearly identified and agreed before we charge for them.

If the vehicle has unusual wiring, existing modifications, pre-existing faults or another condition that means additional work is required, we will explain this before carrying out material additional work.

9. Fitting appointments

A preferred appointment date or time selected during ordering is a request until confirmed by FixNow Mechanics. We may contact you to:

• confirm vehicle compatibility;
• verify the installation address;
• agree an appointment time;
• obtain additional vehicle information; or
• discuss any additional parts required.

The customer must ensure that:

• the vehicle is available at the agreed time;
• they own the vehicle or have authority to authorise work on it;
• the vehicle can lawfully and safely be worked on;
• there is reasonable access and sufficient space to perform the installation; and
• any relevant pre-existing faults or modifications are disclosed where known.

If conditions are unsafe or prevent the installation from being completed properly, we may need to stop or reschedule the work.

10. Standard of fitting services

FixNow Mechanics will perform fitting and installation services with reasonable care and skill. This is a statutory requirement under the Consumer Rights Act 2015 and cannot simply be excluded by our terms.

If you believe there is a problem with installation work carried out by us, please contact us so that we can inspect and resolve the matter where appropriate.

11. Cancellation of goods

For eligible online purchases, consumers normally have the right to cancel an order for goods within 14 days after receiving them, without giving a reason. After notifying us of cancellation, goods must normally be returned within a further 14 days.

Further information, including the treatment of installed, used or altered products, is set out in our Refund Policy.

12. Cancellation of fitting services

For eligible distance service contracts, consumers normally have a 14-day cancellation period beginning when the service contract is entered into. If you request fitting to take place during that 14-day period, we may ask you to expressly request that the service begins before the cancellation period expires.

If you subsequently cancel after work has begun at your express request, you may be required to pay a reasonable proportion of the agreed price for work already performed. Where the service has been fully performed following your express request and acknowledgement that your cancellation right will be lost once performance is complete, the statutory right to cancel that completed service may end.

13. Returns, faults and warranties

Returns are governed by our Refund Policy. Goods supplied by us must meet applicable statutory standards, including requirements concerning satisfactory quality, description and fitness for purpose where applicable.

Manufacturer warranties may also apply to certain products. A manufacturer's warranty is additional to your statutory consumer rights and does not replace them.

Where a product develops a fault, please contact FixNow Mechanics in the first instance so that we can assess the appropriate next step.

14. Shopify

Our ecommerce services use technology provided by Shopify. Shopify enables us to operate parts of our online store, customer accounts, cart and checkout systems. However, purchases made from FixNow Mechanics are contracts between you and FixNow Mechanics Ltd, not between you and Shopify.

Certain information is processed by Shopify in accordance with our Privacy Policy and Shopify's applicable privacy terms.

15. Customer accounts

Customers may be able to create or use a customer account to view orders and access FixNow services. Our customer portal may combine Shopify ecommerce information with FixNow information such as:

• vehicles;
• fitting appointments;
• job references;
• service history; and
• technician or appointment status.

You are responsible for protecting access to your account and should notify us if you believe it has been accessed without permission.

16. Website availability and information

We take reasonable steps to keep product, pricing, stock and compatibility information accurate. Occasionally an error may occur. If we identify an obvious error affecting an order, we will contact you and explain the available options.

We may update, suspend or modify website features where reasonably necessary.

17. Intellectual property

Unless otherwise stated, the FixNow Mechanics name, branding, website design and original content belong to FixNow Mechanics Ltd or are used under licence. Manufacturer names, logos, photographs, specifications and trademarks remain the property of their respective owners.

You may not copy or commercially reuse our original website content or branding without permission except where permitted by law.

18. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so. In particular, nothing excludes or restricts:

• your statutory consumer rights;
• liability for death or personal injury caused by negligence;
• liability for fraud or fraudulent misrepresentation; or
• liability that cannot legally be excluded.

UK consumer terms cannot simply exclude responsibility for faulty goods, misdescribed goods or services that are not carried out as required by law.

If you are purchasing as a consumer, we are not responsible for losses that are purely related to a business, such as lost business profits, where the goods or services were purchased wholly or mainly for personal use.

19. Business and fleet customers

We may also supply products or services to businesses and fleet customers. Where we expressly agree separate business, fleet or trade terms for an order, those terms may apply in addition to or instead of relevant parts of these consumer-facing terms.

Statutory rights described specifically as consumer rights apply where the customer meets the legal definition of a consumer.

20. Privacy

Our collection and processing of personal information is governed by our Privacy Policy. This includes information relating to online orders, customer accounts, vehicles, installation bookings and job tracking where applicable.

21. Changes to these terms

We may update these terms from time to time to reflect changes to our services, technology, business operations or applicable law. The terms applying to an order will be those in effect when the relevant contract was entered into unless the law requires otherwise or both parties agree to a change.

22. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory rights and protections applicable where you live.

Nothing in these terms removes any right you may have to bring proceedings in a court that has jurisdiction under applicable consumer law.

23. Contact

Questions about these Terms of Service can be sent to:

FixNow Mechanics Ltd
Company number: 17004843
Registered in England and Wales
Registered office: 19 The Glen, Hemel Hempstead, United Kingdom, HP2 6EL
Email: shop@fixnowmechanics.co.uk
Phone: 07354 915941

See also our Installation & Pricing information for details on fitting prices, coverage and appointments.