Privacy Policy
FixNow Mechanics
Last updated: 2 October 2026
FixNow Mechanics Ltd ("FixNow Mechanics", "we", "us" or "our") operates the FixNow Mechanics website, online shop, customer account area, booking services and related tools.
This policy explains how we collect, use and share personal information when you browse our website, purchase products, request or book mobile fitting, create an account, track a job or otherwise interact with FixNow Mechanics.
Information we collect
Depending on how you use our services, we may collect:
Contact information
Your name, email address, telephone number, billing address, delivery address and installation address.
Account information
Information connected with your FixNow/Shopify customer account, including preferences, saved addresses and account activity.
Order and payment information
Products ordered, order values, payment status, refunds, returns and transaction information. Payment processing is handled through Shopify and its payment providers. FixNow Mechanics does not need to store your full payment card details.
Vehicle information
Vehicle registration, make, model, year and other vehicle details you provide for compatibility checks, quotations, bookings or installation work.
Booking and job information
Appointment dates, booking references, FixNow job references, requested services, fitting information, job status, notes and service history.
Tracking and appointment information
Where a mobile service or installation includes tracking, we may process information relating to the assigned technician, appointment progress, estimated arrival time and job status so that we can keep you updated.
Communications
Messages, support requests, emails, notes and other information you send to us.
Technical and usage information
Information such as your IP address, browser, device and how you interact with our website and services.
Postcode and installation availability checks
When you check whether mobile installation is available in your area, your postcode may be sent to postcodes.io to obtain location data used to estimate whether your address is within our service area. The postcode availability check does not by itself create a customer account. If you continue to request or book a service, the postcode and address may then become part of your booking or customer record.
Shopping basket
Our headless storefront may use browser storage and Shopify services to maintain your basket and prepare checkout. Once a Shopify cart has been created, product, variant and cart information may be processed by Shopify as part of providing the ecommerce service.
Orders and payments
Our ecommerce checkout and payment processing are provided by Shopify. When you place an order, relevant customer, order, delivery and transaction information is sent to Shopify so that your payment can be processed and your order managed. Shopify may also process technical, security and fraud-prevention information in connection with your visit and purchase. You can read more about Shopify's processing in Shopify's own privacy information.
Customer accounts
We use Shopify customer account services for customer authentication and ecommerce account information. The FixNow customer account interface may also display information held by FixNow Mechanics, including:
- mobile fitting bookings;
- service appointments;
- saved vehicles;
- FixNow job references;
- live or recent job status;
- technician and ETA information;
- previous FixNow services; and
- Shopify order history.
Shopify remains the source of truth for ecommerce orders and customer commerce data, while FixNow Mechanics manages operational service and booking information.
How we use your information
We may use personal information to:
- process orders and payments;
- arrange delivery;
- check product or vehicle compatibility;
- provide quotations;
- arrange and manage mobile fitting;
- manage service bookings and appointments;
- provide job tracking and ETA updates;
- manage customer accounts;
- provide customer support;
- process returns, refunds and warranty claims;
- prevent fraud and protect our systems;
- comply with legal and regulatory obligations; and
- send marketing where you have opted in or where otherwise permitted.
Suppliers and service providers
We may share relevant information with trusted third parties where necessary to provide our services. This may include:
- Shopify and payment providers;
- delivery and courier companies;
- technology and hosting providers;
- product suppliers or distributors where necessary to fulfil an order or warranty request; and
- service providers that support our booking, communication or business systems.
We only provide information that is reasonably required for the relevant purpose.
Marketing
If you choose to receive marketing from FixNow Mechanics, we may send you information about products, services, offers or updates. You can unsubscribe from marketing communications at any time. Operational communications relating to an order, payment, booking or job are not marketing and may still be sent where necessary to provide the service.
Cookies and similar technologies
We and our service providers may use cookies, browser storage and similar technologies for functions including:
- maintaining sessions and customer accounts;
- keeping items in your basket;
- operating checkout;
- remembering preferences;
- measuring website performance;
- security and fraud prevention; and
- analytics or marketing where permitted.
Where consent is required, relevant optional technologies should only be used in accordance with your choices.
Data retention
We keep personal information for as long as reasonably necessary to provide our services, manage customer relationships, comply with legal and accounting obligations, resolve disputes and protect our legitimate business interests. Different types of information may be retained for different periods.
Your rights
Depending on applicable data protection law, you may have rights including the right to:
- request access to personal information we hold about you;
- ask us to correct inaccurate information;
- request deletion in certain circumstances;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent; and
- request a copy of certain information in a portable format.
We may need to verify your identity before completing a request.
Security
We take reasonable measures to protect personal information, but no online service or transmission method can be guaranteed to be completely secure. Please avoid sending sensitive information through insecure communication channels.
Third-party services
Our website and services may contain links to or integrations with third-party services. Those organisations may process information under their own privacy policies, and we encourage you to review them where relevant.
Changes to this policy
We may update this policy to reflect changes to our services, suppliers, technology or legal requirements. The latest version will be published on our website with an updated revision date.
Contact
For questions about this policy, requests relating to your personal information or concerns about how your data is handled, contact:
FixNow Mechanics Ltd
Company number: 17004843
Email: shop@fixnowmechanics.co.uk
Phone: 07354 915941
For data protection purposes, FixNow Mechanics Ltd is the controller of the personal information it processes for its own business activities.
See also our Terms of Service and Installation & Pricing information.